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Greetings

サラ L.カサノバ

Let me take this opportunity to express my appreciation to everyone for supporting McDonald’s restaurants and our initiatives, and offer our continued commitment to providing the menu and restaurant experience our customers are looking for from McDonald’s.

At McDonald’s, the largest hamburger restaurant in Japan, we always strive to provide all customers who visit us with the best restaurant experience to exceed their expectations. By putting customers first and listening intently to their voices, we are doing everything we can to further develop their trust in, and enjoyment of our brand.

We will continue to offer the best-in-class Quality, Service and Cleanliness in a modern dining environment, determined to give our customers what they’ve told us they want from McDonald’s; great tasting food they enjoy with affordable everyday value options for every occasion. Customers are engaging with our brand across many different touch points, including new and exciting digital and social media promotions, and are enjoying McDonald’s unique brand of fun, passion and energy.

As a result, we are now able to welcome an annual total of approximately 1.4 billion customers, including many families, to our restaurants. The positive feedback we are receiving from our customers on the changes they are seeing and experiencing has been very encouraging.

We will continue to innovate to ensure we stay relevant for our customers, whose needs and expectations are constantly changing. McDonald’s Japan will accelerate the journey to be a modern burger restaurant that connects with our customers in Japan.

We thank you very much for your continuous loyal patronage.

Sarah L. Casanova
Representative Director, President and CEO
McDonald’s Holdings (Japan), Ltd.